Refunds, Returns & Exchange Policy
If you are contracting as a consumer and if for any reason you are unhappy with any school uniform item, you can return the item to us in its original condition within 7 days of delivery for a full refund or exchange.
Unfortunately we do not pay for or reimburse customers for any returns cost. The customer must pay the cost for returning the item(s).
If you require a replacement school uniform item, we would advise you to make a separate order online since this will ensure the fastest delivery time.
How To Return Your Item(s)
1. Return the school uniform item using the ‘Delivery Note’ included with your order, indicating the reason for return.
Details for how to complete the information are on the reverse side of the delivery note .
If you do not have the original ‘Delivery Note’, please send the details below with your returned item(s);
Your name and address
Your order number
Your email address
Reason for return.
You MUST include the above details with the item(s) you are returning, without them we are unable to identify who the return is from and process a credit.
2. Wrap the school uniform item securely in appropriate packaging.
3. We recommend that you take the items for return to the Post Office.
You will be able to choose a delivery option.
Tracked services will cost more.
We advise if you return items by standard delivery, you ask for a Proof of Postage Receipt.
4. We will notify you via email when we have processed your return and refunded your money.
This may take up to 10 working days from our receipt of the returned item.
Refunds will be made to the card used where you have paid by credit / debit card.
DELIVERED INCORRECT, DEFECTIVE or DAMAGED GOODS
In the unlikely event that you receive School Uniform items which are incorrect, damaged or defective, we shall replace or repair the item(s) in question, or refund to you the amount you paid for the School Uniform items.
However you must notify us of the problem by emailing firstname.lastname@example.org within 3 working days of delivery.
This does not affect your statutory rights if you are contracting as a consumer.